Pickwicks of Ipswich

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Thank you for shopping at Pickwicks Coffee & Tea House. If you are not entirely satisfied with your purchase, we're here to help.  

Returns 

We offer a return and/or exchange within 30 days of the original purchase date or delivery date. If 30 days have passed since your purchase, you will not be offered a refund or an exchange.  

To be eligible for a return, items must be unused, in their original packaging, and include proof of purchase.

 

Non-returnable Items  

Gift cards, Food, or Drink items that have been opened.

 

Return Process 

To start a return, email customer service at contact@pickwicksipswich.com with your order number and reason for the return. You will receive return instructions and, if applicable, a prepaid shipping label. Package the item securely in its original packaging and ship it to the provided address. Using a trackable shipping service is recommended as delivery cannot be guaranteed.  

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Shipping Costs 

Customers are typically responsible for return shipping costs, which are non-refundable. If a refund is issued, the cost of return shipping may be deducted from the refund amount.  

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Refunds 

Upon receiving and inspecting the returned item, you will be notified of its status. If approved, a refund will be processed to the original payment method, which may take several days depending on the provider.  

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Exchanges 

Exchanges are usually only offered for defective or damaged items. Contact customer service at contact@pickwicksipswich.com to request an exchange.

 

Questions 

For questions about the policy, contact customer service at contact@pickwicksipswich.com or visit the contact page on the website.